Privacy Policy

Last updated: 23 October 2026

1. Who we are

AILibrary is supplied by Stephen Lloyd, a UK sole trader operating under the trading name Xenia Systems. Stephen Lloyd trading as Xenia Systems is the data controller for personal information handled through the AILibrary website, customer support, subscriptions and licensing service.

Stephen Lloyd trading as Xenia Systems
46 Stanton Drive
Chester, CH2 2JF
United Kingdom
Email: [email protected]
Website: ai-library.uk

2. Conversation data stays on your computer

AILibrary imports files you select into a database stored locally on your computer. Imported messages, titles, tags, notes, favourites and metadata are processed by the desktop application. We do not routinely receive or store your conversation library through the licensing service, and do not use your imported conversations to train AI models. You control your local files and backups. If you choose to send examples or screenshots when seeking support, we will process the material you share to respond to your request.

3. Information we process

Depending on your use of our services, we may process:

• Subscriptions: your email address, Stripe customer and subscription IDs, plan, billing status and transaction references.
• Licensing: licence identifiers, device-derived identifiers, activation and verification timestamps, entitlement status and limited technical request information.
• Website and security: IP addresses, request dates, browser or device characteristics and diagnostic or security logs processed by our hosting and security providers.
• Support: your email address, the contents of your enquiry, and files you voluntarily send to us.

Stripe handles payment details under its own privacy notice. We do not store complete card details or card security codes on our licensing server.

4. Why we use this information

We process subscription and licensing information to provide the paid service and verify Premium access (performance of a contract). We process necessary accounting and compliance records to meet legal obligations. We handle security logs, prevent abuse, maintain the website and respond to general enquiries based on our legitimate interests in providing a secure and reliable service. Where consent is required for optional activities, we will seek it separately.

5. Who receives information

We use selected service providers to run AILibrary, including Stripe for payments and subscriptions, Cloudflare for web delivery/security, GitHub for release downloads, and infrastructure and email providers for hosting and support. These organisations may process information for the relevant services under their terms and privacy arrangements. We may also disclose information if legally required. We do not sell personal information or share it with data brokers.

6. International transfers

Some providers may process personal information outside the United Kingdom. Where UK data protection law requires a transfer safeguard, we rely on an applicable lawful mechanism, such as UK adequacy regulations or contractual safeguards. Contact us to ask about arrangements relevant to your information.

7. How long we keep information

We retain licensing and subscription information while necessary to administer the service and resolve related queries; transaction and accounting records for applicable legal record-keeping periods; support correspondence for as long as reasonably needed to deal with an enquiry and related follow-up; and technical/security logs for limited operational and security purposes. We delete or anonymise information when no longer required, subject to legal obligations. Imported conversation content that remains only on your own computer is under your control. For information on the retention of a particular record, please contact us.

8. Cookies, settings and country detection

Our site may store essential preferences in your browser, including chosen currency or Linux distribution. Cloudflare and our hosting infrastructure may use technologies required for security and service delivery. Approximate country information may be used to suggest GBP, EUR or USD; the choice is adjustable. If we add non-essential cookies or analytics requiring consent, we will seek consent before using them. You can clear website storage using browser settings.

9. Security

We take reasonable steps to secure the information we process, including access controls and encrypted connections where appropriate. No internet service is completely risk-free. You should protect your computer and make backups of your local AILibrary database.

10. Your UK data protection rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to processing, or request portability of your personal information, and to withdraw consent where it is the lawful basis. Contact [email protected] to exercise these rights. We may need to verify your identity and will respond under applicable law. You can complain to the Information Commissioner’s Office (ICO).

11. Children and updates

AILibrary is not specifically directed at children. We may update this notice when our services, providers or legal requirements change. We will publish a revised date here and give further notice if legally required.